Terms and Conditions

We constantly strive to meet the needs of our clients and provide as much availability as we can. We understand that our clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfil everyone’s needs, we have some reasonable terms which clients agree to adhere to when booking with Beauty and Bubbles.

Cancellations / Appointment Changes

We ask for cancellations or changes to appointments to be made at least 24 hours in advance. Failure to adhere to this may result in future appointments requiring pre-payment. This to be at the discretion of Beauty and Bubbles Ltd.

We will take into account exceptional circumstances, however this to be at the discretion of Beauty and Bubbles Ltd.

No-Shows

A “no-show” is where a client does not turn up for a pre-booked appointment and does not contact the salon to cancel in advance. In the event of a no-show we will contact the client to arrange payment for the loss of income incurred as the appointment could have been booked by another client.

Clients with previous no-shows will usually be required to make full pre-payment for future appointments. This to be at the discretion of Beauty and Bubbles Ltd. If a client is registered with the Beauty and Bubbles Reward scheme, we reserve the right to forfeit any reward(s) and/or points against the value of your appointment.

Failure to pay the costs of missed appointment(s) or regular missed appointments may result in future bookings being declined/cancelled. This to be at the discretion of Beauty and Bubbles Ltd.

Deposits and Pre-Payments

Due to the long duration of some appointments, we may request a deposit of 50% of the appointment value to secure a booking. This will usually be requested on bookings of over an hour of time and/or bookings amounting to over £40. We offer the ability to pay via a secure link sent via email, at the salon or over the phone. We do not keep any card/address details as these are input directly into our card terminal.

A deposit is refundable in the event a client cancels/changes their appointment giving at least 24 hours’ notice. We will accept pre-payments for some bookings if you wish. Pre-payments are also refundable in the event the booking is cancelled/changed with at least 24 hours’ notice.

Deposits or pre-payments for bookings which are either cancelled with less than 24 hours’ notice or where the client does not show for their appointment are non-refundable in any circumstance. 

Bookings for 2-4 people – require a 50% deposit of the total value to secure the booking which must be paid at point of booking. Should a member of the party fail to attend or has given less than 24 hours’ notice of a change or cancellation, their portion of the booking is non-refundable and the total booking value is still payable. This also applies should a member of the party arrive late to their booking; please refer to the late arrivals terms and conditions which also apply.

Bookings for 5 or more people – require a 50% deposit of the total value to secure the booking which must be paid at point of booking. Should a member of the party fail to attend or has given less than 72 hours’ notice of a change or cancellation, their portion of the booking is non-refundable and the total booking value is still payable. This also applies should a member of the party arrive late to their booking; please refer to the late arrivals terms and conditions which also apply.

We will not refund any deposit or pre-payment in the event a client has booked at the incorrect/wrong venue and therefore cannot attend their appointment.

Late Arrivals

We will always try to accommodate our clients as best we can and we understand that sometimes things can happen in the day that can make clients run late. However, due to our busy diary and to minimise the impact on other clients, we may not be able to fulfil an appointment if a client is 5 minutes late, or more. We ask that clients use reasonable endeavour to let us know as soon possible if they are running late as we may be able to delay the appointment. This is subject to availability and cannot be guaranteed.

If a client arrives late to a multiple treatment booking or for a group booking, the treatment time may be cut down but full payment will still be required. This is due to the time that has been allocated for that appointment as another client could have been offered that availability. This will also affect any deposit that has been paid as these are non-refundable.

Treatment Packages

Packages of treatments are non-refundable, but may be transferrable or redeemable for credit for use against other treatments. This is at the discretion of Beauty and Bubbles. Reward points are not collected, or able to redeemed on packages.

Skin/Patch Tests

Some of the treatments we offer require a skin/patch test a minimum of 24 hours in advance of an appointment. These are required on all treatments which involve tinting and lash extensions. All treatments which require a skin/patch test are advertised as such. Failure to attend a skin/patch test will require treatments to be either rescheduled or cancelled. This is for insurance purposes and client safety.

If a client has not had a treatment which requires a patch test for 6 months or more, we will require them to come for a new skin/patch test. Where a client fails to attend a patch test for an appointment where a deposit has been paid, the deposit will be non-refundable. A new deposit may be required to book another appointment.

Corporate Club / Student Discount Scheme

Upon production of relevant proof (e.g. expiry date on student card/work I.D.) we may apply a discount to your treatment. Offers can be used only on full priced treatments Monday-Friday and not in conjunction with any other offer/promotion/reward. Discounts are not awarded on Saturdays and Sundays.

In order to receive the applicable discount, all appointments must be booked and paid for directly with Beauty and Bubbles and not through any third party. 

Beauty and Bubbles reserve the right to remove membership or eligibility to the Corporate Club/Student Discount Scheme at any time or to amend/revoke the discount.

Gift Vouchers

To redeem a gift voucher, a code must either be printed or displayed on phone. Gift vouchers are valid for 12 months from date of purchase. Beauty and Bubbles are not responsible for lost, stolen or expired vouchers.

Gift vouchers are non-refundable, non-transferrable and cannot be exchanged for cash.

Gift vouchers are not valid with any offer/discount at Beauty and Bubbles.

Appointments must only be booked directly with Beauty and Bubbles and not through any third party.

Reward Scheme

Beauty and Bubbles operates a Reward scheme for customers. The scheme gives a £5 Reward when you have earned enough points. Points are earned each time you spend money on Treatments/Services with us. Points are not earned on Products, Drinks and Gift Vouchers.

Rewards can be redeemed against Treatments/Services booked directly with us, and not through any third party. Rewards can not be redeemed in conjunction with any other offer/discount at Beauty and Bubbles.

Points and Rewards are valid for 12 months. Beauty and Bubbles Ltd reserve the right to amend or change this scheme at any point, including revoking or refusing the use of points and/or rewards. 

Refer a Friend Scheme

Beauty and Bubbles operates a Refer a Friend scheme for customers. The scheme gives a £10 Reward when you successfully refer a new customer to us. 

An existing customer can pick up a maximum of 10 referral cards in salon. These can be given to friends/family/colleagues. When the referred friend/family/colleague books and pays for over £30 worth of treatments, we will credit the referring customer with £10 of Reward points to their Beauty and Bubbles account. We will also credit the new customer with £10 of Reward points, to be used on their next visit. Referral cards are valid for 12 months from date of issue by Beauty and Bubbles. Appointments must be booked and paid for directly with Beauty and Bubbles and not through any third party. An existing customer must refer a new customer only. The terms and conditions applicable to our Reward Scheme (see above) also apply.

Beauty and Bubbles Ltd reserve the right to amend or change this scheme at any point, including revoking or refusing the use of points and/or rewards. 

Drinks

We are a fully licensed salon. We will only serve alcohol to over 18s, and operate “Challenge 21”. 

Complimentary bubbles are served as a 125ml glass and are for certain treatments only which are clearly advertised. As a responsible salon, complimentary bubbles are limited to 1 per person, per visit, however you can purchase additional glasses or other drinks if you wish.

Children

We do allow Children in our salon. However please bear in mind that our clients look forward to their appointments with us in an environment away from the stresses of general life. We are also a fully licensed premises and we also offer a range of relaxing treatments. For these reasons we do politely ask that you consider leaving Children at home if you can, however you can bring them to the salon if you wish/have no other options available.

Beauty and Bubbles Ltd reserve the right to amend, change, revoke or refuse any of the above terms without any notice.

Client Behaviour Policy

This policy outlines the expected standard of behaviour for all clients and staff at Beauty and Bubbles. We are committed to maintaining a respectful, safe, and professional environment for everyone.

Beauty and Bubbles has a zero-tolerance policy for any form of abuse, harassment, discrimination, or disrespectful behaviour directed toward our staff, other clients, or the business premises.

Unacceptable behaviour includes, but is not limited to:

• Verbal Abuse: Shouting, swearing, threats, intimidating language, or personal insults.

• Discrimination: Behaviour or comments based on a person’s race, colour, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

• Sexual Harassment: Unwanted physical contact, unwelcome sexual advances, or making sexually explicit comments or jokes.

• Physical Harassment: Any unwanted physical contact, aggression, or violence.

• Bullying: Persistent, unwelcome, and intimidating behaviour.

• Intoxication: Attending an appointment while visibly under the influence of drugs or alcohol.

• Damage: Damage or misuse of salon property.

Any client who engages in unacceptable behaviour will be subject to immediate action, including:

• Immediate termination of the treatment without refund.

• Being asked to leave the premises immediately.

• Refusal of future services at Beauty and Bubbles.

• In severe cases the police will be contacted.

Staff members are required to report any incident of harassment or abuse to the most Senior Manager on duty at the time.

We also encourage our clients to notify a staff member immediately if they witness or experience any form of unacceptable behaviour.